Subscription Cancellation and Refund Policy

This policy applies to paid Tribeism features: creator subscriptions, tips, post unlocks and Drops. Payments are processed by Razorpay. Before you pay, the checkout shows the price in Indian rupees and the benefit you are buying. Creators set their own subscription prices. The terms shown for your purchase apply alongside this policy and mandatory consumer protections. We do not introduce a paid obligation through an undisclosed default or misleading offer.

A subscription is billed at the interval disclosed at purchase until it is cancelled. Tips, unlocks and Drops are one-time purchases and do not renew. If a creator changes their price or a plan materially changes, we give notice as required by applicable law and obtain renewed consent where it is required, rather than assuming silence is agreement.

• Open Subscriptions in the app or website and cancel the subscription for the creator concerned.
• If you cannot do this, email dev@trutechlabs.in with the subject "Cancel Subscription", your username and the creator you subscribed to.

Cancellation stops future renewals, and access continues until the paid period ends unless the offer or applicable law says otherwise. Uninstalling the app or deleting your account does not by itself reverse a payment already made. We do not require you to buy another product, speak to a sales representative, or provide unrelated information to cancel.

Email dev@trutechlabs.in with the subject "Refund Request" and include your username, the transaction or Razorpay payment reference, the purchase date, the issue, and the remedy you want.

• We review duplicate charges, unauthorized transactions, failed delivery, and material service issues, subject to verification.
• Except where the law or the circumstances above require otherwise, payments for content or access that has already been provided are not refundable.
• No exclusion in this policy overrides a refund or remedy required by law.

Never send full card details, passwords, payment PINs, or OTPs.

We aim to respond to refund requests within the complaint timelines in our Grievance Redressal policy. Approved refunds normally return to the original payment method where supported. Your bank or the payment provider may take additional time to credit them. If we discontinue a paid service or materially fail to provide it, the remedies available are determined by the purchase terms and applicable law. Account enforcement does not remove mandatory consumer rights.

You may request account deletion even while a subscription is active. We explain the applicable cancellation route and consequences; deletion itself does not automatically request a refund. For unresolved billing complaints, use the Grievance Redressal process. This does not restrict any payment-provider or statutory remedies.