Privacy Policy

Tribeism is operated by Trutechlabs. For any privacy question, request or complaint you can contact us at dev@trutechlabs.in.

2.1 Information you give us

• Account details: name, username/handle, email address, optional mobile number, and your password (stored only as a one-way hash, never in readable form).
• Profile details: profile photo, cover image, bio, links, and your choice of whether you are a fan or a creator.
• Content you create: posts, Sparks (short videos), Drops, photos, videos, captions, comments, and anything you upload.
• Messages: private messages and images you send to other users through in-app chat.
• Creator and payment details: subscription plans and prices you set, payout-related information, and transaction records for subscriptions, tips, unlocks and Drops. Card, UPI and bank credentials are entered directly with our payment provider and are never stored on our servers.
• Support and reports: anything you send us when you contact us, report content, or request help.

2.2 Information collected automatically

• Usage and activity: posts you view, like, save, share, comment on or skip, time spent viewing content, creators you follow or subscribe to, and what you hide or mark as not interested. We use this to run the feed, show creators their Insights, and improve recommendations.
• Device and log data: IP address, device type, operating system, browser or app version, and login session details (such as user-agent) used to keep your account secure and to detect abuse.
• Notifications: records of notifications generated for your account (for example likes, comments, new followers).
• Local storage: the web app uses your browser storage, and the Android app uses on-device storage, to keep you signed in and remember preferences such as theme.

2.3 Device permissions (Android)

• Camera: only when you choose to take a photo or video for a post, Spark, profile picture or chat.
• Photos, media and files: only the items you choose to pick and upload.
• Internet and network state: to load content and sync your account.

We do not access your contacts, precise location, or call logs.

• To create and manage your account and authenticate you.
• To show you posts, Sparks, Drops, creators and search results, and to personalise your feed based on your activity.
• To process payments, subscriptions, tips, unlocks and creator earnings.
• To deliver messages and notifications, and to send service emails such as email verification, password reset and security alerts.
• To provide creators with analytics about their content and audience.
• To detect, prevent and investigate spam, fraud, abuse, policy violations and security incidents, including automated rule-based content safety checks.
• To maintain, debug and improve the Service.
• To comply with legal obligations, enforce our Terms of Service, and respond to lawful requests.

We do not sell your personal information. We do not show third-party advertising and we do not use advertising or cross-app tracking identifiers.

We share information only as described below.

• Other users: your public profile, posts and comments are visible according to the visibility you choose (public or subscribers-only). Messages are visible only to the people in the conversation. Creators can see limited details of their subscribers (such as name, avatar and plan).
• Razorpay (payments): to process payments and payouts. Razorpay collects and processes payment credentials under its own privacy policy.
• Amazon Web Services (AWS S3, Mumbai region): to store and deliver the photos, videos and files you upload.
• Zoho ZeptoMail (email delivery): to send verification, password-reset and notification emails to your address.
• Google Fonts (web only): the website loads fonts from Google, which may receive your IP address and browser details when the page loads.
• Legal and safety: authorities, courts or other parties where required by law, or to protect the rights, safety and property of our users, the public or ourselves.
• Business transfers: if we are involved in a merger, acquisition or asset sale, your information may be transferred, and we will tell you before it becomes subject to a different privacy policy.

• Account, profile and content data are kept while your account is active.
• If you delete your account, we remove your profile, posts, comments, likes, saves, follows, activity events and notifications, and anonymise your messages and account record.
• Payment, subscription and earnings records are kept after deletion for as long as needed to meet tax, accounting, fraud-prevention and legal requirements.
• Security logs and backups may be retained for a limited period and are then deleted or overwritten in the normal course of operations.

• Access and update: you can view and edit most of your information from Profile and Settings.
• Delete your account: use Settings → Delete Account in the app or website, or follow the steps on our Delete Account page.
• Deactivate: you can temporarily hide your profile, posts and comments from Settings.
• Notifications and emails: you can manage notification preferences in Settings.
• Correction, copy and objection: you may ask us to correct inaccurate data, give you a copy of your data, or stop certain processing by writing to us.
• Withdraw consent: where we rely on your consent you can withdraw it at any time; this does not affect processing done before withdrawal.

To exercise a right, email dev@trutechlabs.in from the address registered on your account. We respond within a reasonable time and in line with applicable law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (India). You may also have rights under the laws of the country where you live.

Tribeism is not intended for children. You must be at least 18 years old to create an account or make payments. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us personal information, contact us at dev@trutechlabs.in and we will delete it.

We use industry-standard safeguards including encrypted connections (HTTPS), hashed passwords, short-lived access tokens, access controls, and signed, time-limited links for private media. No system is completely secure, so we cannot guarantee absolute security. Please use a strong, unique password and keep your credentials private.

Your data is stored on servers located in India (AWS Mumbai region) and may be processed by the service providers listed above, which may operate in other countries. We take steps to ensure such providers protect your data appropriately.

We use only essential cookies, local storage and tokens needed to sign you in, keep your session secure and remember preferences. We do not use advertising cookies or third-party analytics trackers.

The Service may contain links to external sites or content posted by users. We are not responsible for the privacy practices of other sites. Please review their policies before sharing information.

We may update this policy from time to time. When we make material changes we will update the date at the top and, where appropriate, notify you in the app or by email. Continued use of the Service after a change means you accept the updated policy.

For questions, requests or complaints about this policy or your personal data, contact the Trutechlabs privacy team / Grievance Officer at dev@trutechlabs.in. We aim to acknowledge complaints within 48 hours and resolve them within 30 days.