Grievance Redressal and Contact Policy

Platform operator: Trutechlabs
Grievance Officer: Grievance Officer, Trutechlabs
Email: dev@trutechlabs.in
In-app route: the Report (flag) button under a post or Spark on the website, or Contact Support

Use this channel for complaints about harmful content, privacy, impersonation, intellectual property, account restrictions, deletion, payments, or other Tribeism concerns. People without an account may also complain.

Email us with the subject "Tribeism Grievance" and describe:

• The issue and the action you are requesting.
• Relevant profile, content, transaction, or decision identifiers.
• Dates and any existing complaint reference.
• Your connection to the matter, where needed to assess rights.
• A safe contact method for follow-up.

Provide only relevant information. We may request clarification or proportionate verification where necessary. Do not attach CSAM or other illegal material; identify its location instead. Missing information does not justify delaying urgent protective action or disregarding a statutory deadline.

We assess the complaint, route it to responsible personnel, take appropriate action, and communicate an outcome where lawful.

Where India's Information Technology intermediary rules apply:

• Complaints are acknowledged within 24 hours and generally resolved within 7 days of receipt.
• Specified content-removal complaints under Rule 3(1)(b), excluding its clauses (i), (iv), and (xi), are handled as quickly as possible and resolved within 36 hours.
• For qualifying complaints by an affected individual, or someone acting on their behalf, about private-area exposure, nudity, sexual acts, or electronic impersonation including morphed images, we take all reasonable and practicable measures to remove or disable access within 2 hours, as required by Rule 3(2)(b).

These are applicable legal deadlines, not a promise that every complaint warrants removal. Other mandatory timelines apply where relevant. Requests for clarification do not automatically extend a legal deadline. Payment-provider processing or a police investigation may continue separately after we have acted within our responsibility.

Use the subject "Urgent Child Safety" or "Urgent Intimate Image Complaint" for relevant reports. If there is immediate danger, contact police or local emergency services without waiting for us. We handle child exploitation under our Child Safety Policy and follow mandatory reporting duties. An email subject does not replace your right to use another published reporting route.

For an internal review, reply with the complaint reference and explain the alleged error. You do not have to complete an internal appeal before using an available statutory remedy.

Where applicable, a person dissatisfied with the Grievance Officer's decision, or whose grievance is not resolved within the statutory period, may appeal to a Grievance Appellate Committee under Rule 3A within 30 days of receiving the officer's communication. Information is available at gac.gov.in.

We limit access to information to people who need it to assess and resolve the matter, comply with law, or protect affected individuals. Information may be shared with lawful recipients where required; absolute confidentiality cannot be guaranteed. Retaliation against a good-faith complainant is prohibited. Deliberately fabricated complaints may lead to action; an unproven or mistaken report is not automatically malicious.